Return policy

You may cancel your order for any reason up to 30 days from the date on which your eceive the Shipping Confirmation, by notifying us of your decision to cancel using the following contact details: through the live webchat available 24/7 on our website, or by calling our phone number.

To meet the cancellation deadline, you must then deliver the items to us so that we receive them within 30 days of the date of the Shipping Confirmation. If you have been charged for any items, we will process a refund, which will include the cost of delivery to the original delivery address (although we will not refund any supplementary delivery costs if you chose an enhanced type of delivery rather than our least expensive type of standard delivery).

If we accept your returns later than 30 days from the date on which you received the Shipping Confirmation (we may, but we are not required to), we will refund you by way of voucher. Please note that this does not apply to items which were defective when purchased from us, for which you will be refunded via your original payment method.

You do not have the right to cancel the Contract when it is for the delivery of any of the following three categories of "Excluded items":
Excluded Items
1.Items that have been made to your specifications or clearly personalised. When you receive the items, you may handle them to establish their nature, characteristics and functioning. Acceptable handling of the items is that which would reasonably be allowed in a shop.

Items should not have been damaged, soiled, washed, and any labels or tags must be intact.
If your handling goes beyond what is acceptable and the items are damaged or diminished in value, we may deduct from the amount we reimburse to you, or you may be liable to us for, an amount equal to the diminished value of the items.

Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items.

We welcome your comments and feedback. Please send all feedback and comments to us via our live webchat available 24/7 via our website.
In the unlikely event that our Customer Services team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, then you may refer your complaint to ODR, which is an organisation authorised to resolve disputes between consumers and retailers. Link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
If the item that you have received is defective, please notify us by email: info@alvo-global.com, and return the item.
Please provide proof of purchase, for example a copy of the E-ticket attached to the Shipping Confirmation. We will examine the item and if we deem it to be defective, we will provide a full refund including delivery charges, and the refund will be paid using the same means of payment that you originally used to pay for your purchase. All our product have 24 months guarantee.